Customer Service, like many fields, requires ongoing communication and training to relay best practices. Our staff have been attending customer service trainings hosted by Business Analyst Client Relations Representatives, Laura Kay and Leslie Mattison. This experience is designed to prepare our staff for a variety of potential communication opportunities and methods to provide superior customer service to all clients.
The three sessions of this training will focus on:
- Customer Service Fundamentals: creating positive and fulfilling relationships with our clients
- Methods of Customer Communication: ensuring efficient positive interactions
- Interpersonal Communication: using verbal and non-verbal messages to convey meaning
As an organization known for our focus on building relationships with our clients, we look forward to continuing this open dialogue with our staff.